FAQ

Frequently asked questions

Do I ship to the USA


No I do not ship to anyother countries outside the EU. But watch this space!




How are you plants posted


YOUR PLANTS WILL BE WRAPPED LIKE A PRESENT!

  1. Before leaving all plants are inspected, cleaned, watered and pruned if necessary.
  2. Your new plant is then bagged to keep the soil moist and to ensure that the soil stays in the pot.
  3. The rest of the plants will be carefully wrapped kraft paper.
  4. Once all snug it's placed in a special design holder that will keep your plants secure and upright.
  5. Then surrounded in the cushioned recyclable paper.
  6. I used extra strong tape and boxes to ensure your plants are super safe.
  7. All my boxes are well-branded with clear instructions for the courier how to handle.
  8. I take great pride in packing and selecting your plants and will only send you something that I would personally be happy with. Watch the Troical plant addict open her surpise palnt haul below...




How long will shipping take and whats the cost of postage UK?


IMPORTANT INFORMATION POSTAGE & DELIVERY DAYS: click on link




Do you take returnes?


Shipping info




What happens if my plants are damaged in transit?


I do all I can to help ensure your plants arrive in the best condition. However, I hold no responsibility for plants damaged during transit or plants that experience damage from being left at the post office or your doorstep. Any problems thou please do contact me :)




Do you ship outside of the UK


Yes I do.But only to other E.U countries Outside the UK Parcels are only posted Mondays and Tuesdays ONLY NOTICE:If the weather is too cold I would reconsider ordering at the colder time of the year if outside of the UK I will soon be getting heat pack to ensure your plant gets to you in the best condition possible any questions please message me. Parcelforce europriorityresidential delivery in 2+ working days to most major European countries and from 3 working days elsewhere in Europe. This can vary on location. Ireland, Belgium & Luxembourg, Netherlands, France & Monaco, Germany, Denmark, Italy, pain, Portugal, Austria, Czech Republic, Finland, Hungary, Norway, Poland, San Marino, Slovenia, Slovakia & Switzerland, Estonia, Latvia, Lithuania & Sweden.




Plant finding service


If you are looking for a partical plant please le me know and I will see if I hunt it down for you. You can message me on the conect form on the home page or via facebook





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Clappers lane Fulking
West Sussex BN5 9ND
01273 857396 
suzanne@thegingerjungle.com
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