THE GINGER JUNGLE SHIPPING INFO

IMPORTANT INFORMATION  POSTAGE & DELIVERY DAYS:

UK Parcels are only posted Mondays and Thursdays only.

FREE 24 EXPRESS Delivery on orders over £50 to mainland UK ONLY

24 HOUR EXPRESS £8.50

48 HOUR EXPRESS within 2 working days only £7.75

Free collection from Fulking West Sussex Bn5 9nd

I can also drop off locally if I am free. 

Outside the UK Parcels are only posted Mondays and Tuesdays ONLY

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Parcelforce euro priority residential delivery in 2+ working days to most major European countries

and from 3 working days elsewhere in Europe. This can vary on location.

To check if I delivery to your destination at the checkout click United Kingdom under the shipping cost and you will be able to select your country. Or feel free to message me.

Ireland,  Belgium & Luxembourg, Netherlands, France & Monaco,  Germany, Denmark, Italy, Spain, Portugal, Austria, Czech Republic, Finland, Hungary, Poland, San Marino, Slovenia, Slovakia & Switzerland,  Estonia, Latvia, Lithuania & Sweden. 

PARCELFORCE SELECT

Parcelforce Select enables you to choose when you want your parcel and where you want Parcelforce to deliver. It also lets you choose how you want them to deliver. Their interactive messages enable you to select your preferred delivery day or place. Just fill in all your information when purchasing, Name full address phone number or email and you will get a text from Parcelforce or email once your plant is on its way!

YOUR PLANTS WILL BE WRAPPED LIKE A PRESENT!

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1. Before leaving all plants are inspected, cleaned, watered and pruned if necessary.

2. Your new plant is then bagged to keep the soil moist and to ensure that the soil stays in the pot.

3. The rest of the plants will be carefully wrapped kraft paper. 

4. Once all snug it's placed in a special design holder that will keep your plants secure and upright.

5. Then surrounded in the cushioned recyclable paper.

6. I used extra strong tape and boxes to ensure your plants are super safe.

7. All my boxes are well-branded with clear instructions for the courier how to handle.

8. I take great pride in packing and selecting your plants and will only send you something that I would personally be happy with. 

THE GINGER JUNGLE QUIBBLES RETURN POLICY

I am more than happy to help you If you feel you would like to return your plants. 

To be eligible for a No Quibble Return, you must...

1. Message me as soon as you can. Click on the chat box to chat to me live or fill in the contact form on the home page. 

2. Please state your reason and pictures of your plant and packaging if damaged.

3. keep all the packing as I will only accept returns in the same box as this keeps the plant nice and safe on its way back to me. It must also be in the original packaging.

4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. I am happy to replace your plant if very badly damaged in transport. I take great pride in packing all my plants, but a snapped leaf or two could happen in transport  - I cannot give a refund for a snapped leaves but please message me I am more than happy to give you some advice. 

6. If you are approved, then your refund will be processed, will automatically be applied to your credit card or original method of payment.

Additional non-returnable items:

• Gift cards

• Whilst all due care is taken to ensure your order arrives in you in tip-top shape, The Ginger Jungle will not be held responsible if your parcel is stolen once left. If this happens thou please let me know right away. 

• Please note that that each plant will differ and won't' always look like the one pictures. However, I will certainly only pick you the best plants. 

• Rare plants cannot be replaced as I have very limited stock