Question 1

How much does delivery cost?

Accepted Answer

Shipping is Free 😍

Question 2

We do have a minimum order value of £25

Accepted Answer

We do have a minimum order value of £25

Question 3

Why do you have a minimum order value?

Accepted Answer

We have introduced a minimum order value of £25.00.   Minimizing smaller orders means we can actually use less packaging which is far better for the environment, keeps your plants safer during transit and help us run efficiently This also helps our couriers run more effectively making fewer stops. Which is another step for us as a small business to becoming more sustainable.

Question 4

Do you offer free delivery

Accepted Answer

Delivery is free for all orders

Question 5

How quick is delivery?

Accepted Answer

Once your order has been packed and shipped they will arrive the next working day. In certain parts of the UK please allow up to 2 days.    We will send you your tracking so you can track your plants at any time.    All orders from Thursday at 9 am will be sent out the following Monday/Tuesday.    If you have brought a plant from our pre-order section these can take from 5-10 days to be delivered to us. We will contact you and keep you informed on your plant's journey.

Question 6

Why may it take a little longer for me to receive my order?

Accepted Answer

Due to the new regulations which have been put in place as a result of Brexit, plants coming into the UK need extra checks. Our lead in getting certain plants has increased. These are listed in our pre-order section.    Due to our high standards, we may also need to re-order you a replacement plant fresh from our growers. Or we may offer you another type if we're unable to get any more. If this is the case we will contact you as soon as possible.

Question 7

Where do you deliver?

Accepted Answer

We deliver all across the UK with the exception of the ceratin islands.    Offshore Delivery DPD now charges us extra for any island which is in the UK such as Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, and the Scottish Highlands and Islands.   If you decide to order we will contact about the extra shipping costs.   Due to new Brexit regulations we are not currently delivering to Northern Ireland.

Question 8

We have chosen DPD as our preferred currier.

Accepted Answer

We have chosen DPD as our preferred courier, offering a fast, reliable, and secure service.    Delivery as standard (except weekends) 1-2 days You can track your order throughout its entire journey using your tracking number, which is sent to you by email and text. You get to pick an hour slot for your delivery time. An AM notification stating the courier drivers estimated time of delivery. You can send delivery instructions such as; please leave in the shed. reschedule delivery etc.

Question 9

What is The Ginger Jungle sustainable shipping practice?

Accepted Answer

We have introduced our new Green and Sustainable Shipping Practice.   As The Ginger Jungle continues to grow, we as a small business are doing our bit in becoming more sustainable for future generations and of course our lovely planet! We also need to make sure as a business we're running as smoothly and efficiently as possible. To do this we need to make a few positive changes. So I would like to share with you our new Green and Sustainable Shipping Practices and why this is important.

Question 10

Come and meet us and collect your plant for free.

Accepted Answer

We really want to encourage you to come and meet us and collect your plant for Free. Since our move to Stains up Thames, we have had the pleasure of meeting a lot more of our customers face to face (mask to mask) however doing this means you miss the delivery fee and we both use 99% less packaging. Just another step to becoming more sustainable.

Question 11

Delivery in CO2 natural vans

Accepted Answer

Our main couriers are Dpd and all our deliveries are delivered in C02 natural vans. Dpd does this by measuring their CO2 emissions, by striving to reduce them and offsetting the remaining emissions.

Question 12

Eco-Friendly materials we have introduced.

Accepted Answer

Boxes We now use serval different sizes of boxes. This means we can continue to pack your plants effectively as possible by doing this we have reduced the amount of packaging we use without compromising your plants. All our boxes are also FSC-certified products.   Packaging Filler - We have introduced Biodegradeable starch packing peanuts. Made from GM free starch that is 100% biodegradable, compostable, reusable and recyclable.   Newspapers offcuts - Newspapers offcuts are recycled as well as recyclable. Newspaper offcuts are a good eco-friendly packaging solution and for us, they work the best at keeping your plants snug and safe.   Tapes  When we can we use gummed paper tape this is an environmentally friendly alternative to standard packing tape. Gummed paper tape is an adhesive tape made from natural resources such as paper or potato starch. It has a natural glue adhesive that becomes sticky when moistened upon application, meaning it’s fully recyclable. We also use a manual tape dispenser which means we are not using electricity. We do still use standard packing tape although we are making a conscious decision to cut this out.    Print Labels Using Thermal Printers Direct thermal labels are a more environmentally-friendly label choice since you’re not using ink, which leaves you with one fewer non-recyclable waste product.    Warehouse waste We will be shortly introducing recycled materials that would normally just go to waste from our warehouse. Some of you may have seen this already. All cardboard from the warehouse is sorted and recycled in our recycling compactors & plastic balers.   As a lover of all things green we are determined to become the best sustainable company we can and will continue to do so. As the future of our planet depends on the sustainable work we do today.

Question 13

we are determined to become the best sustainable company we can and will continue to do so.

Accepted Answer

As a lover of all things green we are determined to become the best sustainable company we can and will continue to do so. As the future of our planet depends on the sustainable work we do today.

Question 14

Payments

Accepted Answer

We take secure payment over debit or credit card or Paypal.

Question 15

How do I cancel my order?

Accepted Answer

If you would like to cancel your order, please message us as soon as possible and we can arrange a store credit note or refund.

Question 16

My plant has arrive to me with transport damaged. What shall I do?

Accepted Answer

We take every effort to ensure that all our plants are delivered in perfect condition and in the best packaging. However, things can sometimes go wrong and we will do our best to sort it for you.    Contact us on the day of delivery regarding shipment damage or any other concerns. Click on the chatbox to chat to message us live or fill in the contact form on the home page or you can send an email to suzanne@thegingerjungle.com    Please keep all the packaging as we will only accept returns in the same box as this keeps the plant nice and safe on its way back to us. We will assist you in repacking your plants. Although it is a rarity, we are happy to replace or offer store credit if very badly damaged in transport. This would include, snapped stems & heat/cold damaged.    The loss of an odd leaf or flower head in transport on a healthy plant should not generally be cause for any concern. Although we know this can be upsetting. We cannot give a refund for snapped leaves due to plants being perishable items. But please message us as soon as you can as we will sort this for you.

Question 17

Will I need to re-pot my plants, when they arrive?"

Accepted Answer

As a general rule, it is usually best not to report plants for a few weeks (if needed) whilst they are acclimatizing to thier new home.    If any plants has been repotted or cutting has been taken we are then not able to accept returns.

Question 18

Will my plant look like the ones pictured?

Accepted Answer

All images are our own are updated regularly, we do not use stock images.  As plants can vary from batch to batch it's important to us to make sure we keep our photographs updated regularly. In some cases, you may get the plant that is actually pictured.    Please note that we try to portray a true depiction of each product, however, plants will differentiate and won't always look like the one photographed. It is inevitable that sizes will vary, as well as a difference in shape and color. We take extra care in choosing the best specimens and photographs are regularly updated in accordance with new stock.

Question 19

Will my plant come with a pot?

Accepted Answer

All plants come in their plastic or coco coir nursery pots they have been grown in. The ceramic pots can be brought seperatly.

Question 20

To be eligible for a Return, you must..."

Accepted Answer

Please state your reason along with photographs of your plant and packaging if damaged.  keep all the packaging as we will only accept returns in the same box as this keeps the plant nice and safe on its way back to us. We will assist you in repacking your plants. Although it is a rarity, we are happy to replace your plant if very badly damaged in transport. This would include, snapped stems & heat/cold damaged. The loss of an odd leaf or flower head in transport on a healthy plant should not generally be cause for any concern. We cannot give a refund for snapped leaves. The majority of the time rare plants cannot be replaced due to their rarity on the market. They are often sort-after products which can be extremely difficult for us to obtain. If the plant arrives with extreme transport damage or possible disease, however, the plant has to be returned to us and a full refund will be given. We will not give a discount in this scenario as the sale of sick plants contradicts our high standards. We cannot take any reasonability, nor can we give a refund for the lack of plant variegation or leaf color, this will vary from plant to plant. But please contact us for any advice, we’re happy to help. If any plant has been repotted or cutting has been taken we are then not able to accept returns. As a general rule, it is usually best not to report plants for a few weeks whilst they are acclimatizing.   If you are approved, then your refund will be processed, it will automatically be returned to your original method of payment. Contact us on the day of delivery regarding shipment damage or any other concerns. Click on the chatbox to chat to message us live or fill in the contact form on the home page.

Question 21

Additional policies: Discount codes and Gift Cards

Accepted Answer

Discount codes cannot be applied to orders after purchase.  Some promo codes can only be used once per person.  Discount codes can not be used with voucher codes. Gift cards/vouchers - for one-time use only, any remaining balance left on a card/voucher cannot be reused for separate purchase.

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The Ginger Jungle Spout Lane, Stanwell Moor, Staines TW19 6BN VAT Number 371449388