THE GINGER JUNGLE SHIPPING INFO&POLICIES

UK Shipping only £6.99 or FREE shipping over £100 

 

POSTAGE & DELIVERY DAILY UPDATES

SHIPPING NEWS - Please read - Our lead time may vary depending on what plants you have ordered, since we left the EU getting plants over to the UK is taking allot longer due to all the extra checks and certain plants are still not available.

However 95% of our orders are still being sent out next day and we still have loads of lovely plants on offer! 

  • All following orders placed before 10 am will be shipped the Next day, Monday-Thursdays.

  • Thursday - Monday's order will be shipped from Monday/Tuesdays

  • Weekend deliveries are available on request and further cost

DPD Service

We have chosen DPD as our preferred currier, offering a fast, reliable, and secure service. 

 

Here is how you will benefit from DPD;

 

  • Express delivery as standard (except weekends) 1-2 days

  • You can track your order throughout its entire journey using your tracking number, which is sent to you by email and text.

  • You get to pick an hour slot for your delivery time.

  • An AM notification stating the courier drivers estimated time of delivery.

  • You can send delivery instructions such as; please leave in the shed. reschedule delivery etc.

RETURNS

 

THE GINGER JUNGLE RETURN POLICY

 I am more than happy to help you If you feel you would like to return your plants. 

 

To be eligible for a Return, you must...

 

  1. Contact us on the day of delivery regarding shipment damage or any other concerns. Click on the chatbox to chat to message us live or fill in the contact form on the home page. 

  2. Please state your reason along with photographs of your plant and packaging if damaged. 

  3. keep all the packaging as we will only accept returns in the same box as this keeps the plant nice and safe on its way back to us. We will assist you in repacking your plants.

  4. Although it is a rarity, we are happy to replace your plant if very badly damaged in transport. This would include, snapped stems & heat/cold damaged. The loss of an odd leaf or flower head in transport on a healthy plant should not generally be cause for any concern. We cannot give a refund for snapped leaves.

  5. The majority of the time rare plants cannot be replaced due to their rarity on the market. They are often sort-after products which can be extremely difficult for us to obtain. If the plant arrives with extreme transport damage or possible disease, however, the plant has to be returned to us and a full refund will be given. We will not give a discount in this scenario as the sale of sick plants contradicts our high standards.

  6. We cannot take any reasonability, nor can we give a refund for the lack of plant variegation or leaf color, this will vary from plant to plant. But please contact us for any advice, we’re happy to help.

  7. If any plant has been repotted or cutting has been taken we are then not able to accept returns. As a general rule, it is usually best not to report plants for a few weeks whilst they are acclimatizing.  

  8. If you are approved, then your refund will be processed, it will automatically be returned to your original method of payment.

 

Additional policies:

  • Discount codes cannot be applied to orders after purchase.

  • Some promo codes can only be used once per person. 

  • Discount codes can not be used with voucher codes

  • Gift cards/vouchers - for one-time use only, any remaining balance left on a card/voucher cannot be reused for separate purchase.

  • Please note that we try to portray a true depiction of each product, however, plants will differentiate and won't always look like the one photographed. It is inevitable that sizes will vary, as well as a difference in shape and color. We take extra care in choosing the best specimens and photographs are regularly updated in accordance with new stock.

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The Ginger Jungle Vine Nurseries, Spout Ln, Stanwell Moor, Staines TW19 6BN
suzanne@thegingerjungle.com
VAT Number 371449388
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